What Commerce covers
Commerce setup lives under the gear icon. Use it to configure channel defaults, packaging, scales, and the Shopify connection.
End-to-end order flow
Prerequisites
1
Master data
Add Customers, Items, and Warehouses if you fulfill from stock.
2
Operations setup
Complete warehouse addresses and ship-from defaults in Operations setup so shipping labels can quote postage.
3
Optional channels
Configure Sales channel defaults. Connect Shopify if you want Shopify products, locations, customers, and orders to sync.
Sidebar map
Key metrics on the dashboard
See Dashboard overview for the full KPI list.
Related guides
Sales orders & fulfillment
Confirm orders and ship from warehouse.
Shipping labels
Compare carrier rates and buy postage from an order.
Sales channels
Tag orders for channel reporting.
Connect Shopify
Connect a site and resolve sync decisions.
Accounts Receivable overview
Invoice and collect after you ship.
Troubleshooting
A fulfillment is not in the expected queue
A fulfillment is not in the expected queue
Open the order’s Applied workflow to confirm its fulfillment method. Customer pickup and external fulfillment methods skip parts of the in-house Pick, Pack, and Ship queues.
A Shopify order is missing
A Shopify order is missing
Open Shopify setup, click Sync now, and check Exceptions for a location or product mapping that needs a decision.
Commerce vs. Accounts Receivable — which group?
Commerce vs. Accounts Receivable — which group?
Commerce is demand and fulfillment (orders, pick). Accounts Receivable is billing and cash (invoices, payments). Many teams confirm and ship under Commerce, then invoice under AR.

