Accounts Receivable overview

Accounts Receivable is adorabl’s billing and cash collection lane — from customer master data through invoicing, payment application, and dunning. Everything scopes to your active organization and posts to the Books subledger when documents are confirmed or posted.

What Accounts Receivable covers

Area	Primary screens	Guide
Customers	Accounts Receivable → Customers	Customers
Invoices & adjustments	Accounts Receivable → Invoices & Adjustments	Invoices & adjustments
Incoming payments	Accounts Receivable → Incoming Payments	Incoming payments
Collections & dunning	Invoices + Dunning setup	Collections & dunning

Setup checklists live under Accounts Receivable setup (gear icon) in the app at /setup/receivables. See Receivables setup and Dunning rules.

End-to-end revenue flow

Customer → Sales order (Commerce) → Invoice → Payment → Bank reconciliation

Not every sale follows every step — wholesale may skip the order and start at invoice; B2C may invoice from ship automatically.

Prerequisites for go-live

Books foundation

Finish Finance setup, System accounts, and Fiscal calendar.

Receivables setup

Walk the Receivables setup checklist — customers, terms, dunning, and payment defaults.

Master data

Add Customers and confirm Payment methods if you accept cards or ACH.

Document types at a glance

Document	Created from	Posts to GL when
Invoice	Manual, order, or recurring	Save & post (revenue + AR)
Incoming payment	AR → Incoming Payments	Save & post (cash + AR relief)
Credit / debit memo	Invoices → Adjustments	Post + apply

Orders, labels, and fulfillment live under Commerce.

Key metrics on the dashboard

KPI / section	What it tells you
Open AR	Total receivables, overdue count, dunning-active flag
30-day forecast	Predicted AR inflows from open invoices

See Dashboard overview for the full KPI list.

Example: Trail Ridge Outfitters

Customers — Aspen Sports Co. (Net 30) plus a Shopify guest pool customer
Invoice INV-1055 — posted after ship for $186.00
Payment PMT-2210 — Shopify settlement batch applied; unapplied $0
Collections — dunning cadence at 3 / 14 / 30 days for wholesale past-due only

Customers

Create customer master records and contacts.

Invoices & adjustments

Post revenue and manage AR balances.

Incoming payments

Record and apply customer receipts.

Receivables setup

Configure AR before go-live.

Collections & dunning

Recover overdue balances.

Commerce overview

Orders and fulfillment before you invoice.

Troubleshooting

Where do I start?

New organizations: complete Receivables setup, add a customer, post a test invoice, and record an incoming payment.

Open AR on dashboard does not match my spreadsheet

Dashboard Open AR sums live posted invoice balances for the active org. Draft invoices are excluded. Drill into Invoices & Adjustments and filter status Open and Partial to reconcile.

Need help with marketplace payouts

Channel tags on orders are separate from cash deposits. After bank feed import, use Settlement reconciliation then Incoming payments.

Getting started

Commerce

Purchasing

Accounts Payable