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A supplier return sends goods back to the supplier. adorabl issues the units from the warehouse and posts an accounts payable debit for that supplier. Supplier returns use the same Returns list as customer returns. The Party column shows the supplier name and a Supplier tag.

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Prerequisites

  • A posted receipt or a posted bill for the goods you are sending back.
  • Enough on-hand quantity at the issuing warehouse to cover the return. adorabl blocks issue when a line is short.
  • The return date falls in an open accounts payable period, and issuing stock needs an open inventory period. See Period close.

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Start a supplier return

1

Open the receipt or bill

On a posted receipt, or on a posted bill, click Create return.adorabl opens a draft for that supplier. Opening Create return again returns you to the draft already in progress.
2

Choose the lines

Tick Return on each line that goes back, and enter Return qty. On hand shows what the issuing warehouse can spare.The Supplier return panel states how many lines are going back. A draft does not ask for a reason while you pick lines and quantities.
3

Set the reason and warehouse

Choose Reason — for example Overshipped or Quality issue — and confirm the Issuing warehouse.
You can also open Commerce → Returns. The list includes supplier returns. Awaiting receipt counts supplier returns that are still in draft.

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Authorize and issue

1

Authorize

Click Authorize when the lines and quantities are right. The return is ready to issue. Changing quantity or warehouse after authorize asks for a reason, the same way a customer return does.
2

Issue and debit

Click Issue & debit.adorabl takes the units out of the issuing warehouse and posts the accounts payable debit. Debit memo on the header is the memo that posts with the issue. Issue entry is the inventory journal.
On the Returns list, Decision reads Send back to supplier until you issue, then Issued to supplier. The Journal entries tab lists the inventory issue and the debit memo. Return actions stores reasons. Activity is the field log.

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When stock is short

If the warehouse cannot cover a line, a warning names the item, the line, the return quantity, and on-hand. Authorize and Issue & debit stay off until you fix it.
  • Click Edit return quantities and lower Return qty to what is on hand.
  • Or click Void return and start again when the goods are back in stock.

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Example: Trail Ridge Outfitters

Apex Supply overships twelve Summit Fleeces on receipt RCPT-1188. Denver has all twelve on hand.
  1. On the receipt, the buyer clicks Create return, ticks the fleece line, and sets Reason to Overshipped.
  2. They click Authorize, then Issue & debit.
  3. On-hand at Denver drops by twelve. The supplier’s open balance is reduced by the debit. The return shows Issued to supplier on the Returns list.

Customer returns

Credit a customer and restock what they send back.

Purchase orders & receipts

Post the receipt before you return goods from it.

Bills & adjustments

Start a return from a posted bill, or read the debit memo.

Stock on hand

Confirm the issuing warehouse has the quantity.

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Troubleshooting

The receipt or bill has to be posted. A draft receipt has not put the goods into stock yet.
A line is short. The warning names the item and the gap between Return qty and On hand. Lower the quantity or void the return until stock is available.
Supplier returns still in draft are counted on Awaiting receipt, next to customer returns that are authorized and waiting for goods. Open the draft and authorize it when the lines are final.